Education is ultimately a people oriented business. Despite the expanded influence and use of technology and virtual classes and even virtual schools, the essence of the teaching and learning equation involves human dynamics.
Here's an article that demonstrates and reaffirms the value and need for "people skills." The report focuses on the medical field and the significant role that interpersonal communication represents in leveraging the process of doctors applying knowledge and skill. For an additional perspective on the value of this factor, read Malcom Gladwell's best selling book, Blink (see page 40).
http://www.nytimes.com/2011/07/11/health/policy/11docs.html?pagewanted=all&_r=0
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